Payment methods
Payment and Financial Transactions Policy
At Altmez Plus, we are committed to providing a secure and clear payment experience for our customers within the Kingdom of Saudi Arabia, while making available the payment methods offered in the store in a way that ensures ease of completing orders and clarity in financial procedures.
First: Available Payment Methods
Altmez Plus provides the payment methods available at checkout on the payment page.
The customer must choose the appropriate method from the options displayed during the purchase process.
The available payment methods may include, depending on what is activated in the store at the time of the order:
- Bank and credit cards
- Digital wallets
- Bank transfer, if available for the order
- Any other electronic payment methods displayed to the customer at checkout
Note: The actual payment methods displayed on the payment page at the time the order is placed shall be the approved payment methods.
Second: Security of Financial Transactions
At Altmez Plus, we are keen to protect customer data during payment transactions through a secure and encrypted connection using the appropriate security protocols for the website.
Electronic payment transactions are also processed through the payment service providers approved in the store.
We do not store customers’ sensitive bank card or credit card information on the store’s website.
Third: Payment Confirmation and Order Processing
After the payment process is completed successfully, the order confirmation is sent to the customer through the means available in the store, and order preparation begins according to the approved processing and shipping procedures.
If the order is based on a bank transfer, processing will not begin until receipt of the amount has been verified in accordance with the approved details and instructions.
Fourth: Invoices and Documentation
Once the order is completed, the customer receives the order details, including the relevant basic information such as the selected products, the total amount, and any fees or taxes applied in accordance with the applicable regulations.
If there is any need for an inquiry related to payment or order details, customer service can be contacted through the channels listed on this page.
Fifth: Important Notes for Customers
- The customer must ensure the accuracy of the order details and payment details before completing the transaction.
- In the event of a problem during payment, please do not repeat the attempt several times before contacting customer service.
- Some orders may be canceled or temporarily suspended if the payment transaction cannot be confirmed or if there is a technical or procedural issue related to the order.
- All prices and fees displayed in the store are subject to what is shown to the customer at the time of order completion.
Contact Information for Financial Inquiries
For any inquiries related to payments, orders, or refunds, you may contact us through:
Address: Al Ma’rifah Road, Al Olaya District, Riyadh 12311, Kingdom of Saudi Arabia.
Note: The store operates under an e-commerce model and does not currently receive visitors at this location.
Email: [email protected]
Phone / WhatsApp: +966 55 903 2548
Response Time:
We are committed to responding to all messages and inquiries within a maximum of 24 to 48 business hours.
