Terms of Use and Privacy Policy
Privacy Policy – Altmez Plus
Welcome to Altmez Plus. We are committed to protecting your personal data and handling it responsibly and transparently, in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.
1. Data We Collect
First: Data Provided Directly by the User
We may collect the data provided by the customer when using the store or when completing an order, including for example:
- Full name
- Phone number
- Email address
- Shipping address
- Order details
- Any information provided when contacting customer service
Note:
Payment transactions are processed through secure payment service providers available in the store, and sensitive payment card data is not stored by the store.
Second: Data Collected Automatically
Some technical data may be collected automatically when using the website, including:
- IP address
- Device and browser type
- Operating system
- Pages visited within the website
- Cookies
- Technical data that helps improve website performance and user experience
2. Use of Data
The collected data is used for the following purposes:
- Processing, preparing, and shipping orders
- Communicating with the customer regarding orders or related updates
- Improving the user experience within the website
- Providing customer service and support
- Complying with relevant legal and regulatory requirements
Customers’ personal data is not sold or rented to any third party.
3. Data Retention
Personal data is retained for the period necessary to achieve the purposes set out in this policy, or as required by the applicable laws and obligations in the Kingdom of Saudi Arabia.
4. Data Protection
We take appropriate measures to help protect personal data, including for example:
- Using a secure and encrypted connection via HTTPS
- Using secure electronic payment methods available in the store
- Restricting access to data to authorized persons only
- Reviewing security procedures periodically when needed
5. Data Sharing
Data may be shared with the following parties when necessary and to the extent required to provide the service:
- Shipping companies for order delivery
- Payment service providers
- Technical service providers necessary to operate the website
- Governmental or regulatory authorities when there are legal or regulatory requirements
6. Cookies
Cookies may be used to improve the user experience, analyze performance, and facilitate certain website functions.
By using the website, the user agrees to the use of cookies in accordance with this policy, and may also control them through the browser settings.
7. User Rights
In accordance with the applicable laws, the user has the right, where legally applicable, to:
- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of data when there is no longer a legal or operational need for it
- Withdraw consent to data processing in cases where this is legally available and does not conflict with legal obligations
8. Shipping and Returns
Products are shipped through shipping companies operating within the Kingdom of Saudi Arabia.
Requests for return, exchange, and refund are also subject to the policy approved by the store.
9. Policy Updates
This policy may be updated from time to time, and any update will be published on this page and will take effect from the date of publication unless otherwise stated.
10. Contact Information
For any inquiries related to privacy, personal data, or this policy, you may contact us through the following channels:
Address: Al Ma’rifah Road, Al Olaya District, Riyadh 12311, Kingdom of Saudi Arabia.
Note: The store operates under an e-commerce model and does not currently receive visitors at this location.
Email: [email protected]
Phone / WhatsApp: +966 55 903 2548
Response Time:
